Clinical Director in Raleigh, NC At Triangle ABA

Position Overview:

The Clinical Director is responsible for overseeing clinical operations, ensuring that ABA therapy services are delivered with excellence while maintaining operational efficiency. This role includes managing a team of BCBAs, RBTs, and clinical staff, overseeing client care, and ensuring adherence to billable hour targets and company policies. The Clinical Director serves as a key leader in fostering a culture of excellence, guiding team members in their professional development, and driving the success of Triangle ABA's mission and strategic goals.

Key Performance Indicators (KPIs):

• Billable Hours Efficiency: Maintain an average of 85% scheduled client hours adherence across all BCBA cases 
• POC Submission Compliance: Ensure 100% of Plans of Care (POCs) are submitted 45 days before due dates by all BCBAs
• Supervision Compliance: Provide at least 10% direct supervision of RBT/BT hours, with accurate and timely documentation.
• Parent Training compliance: Ensure that parent training across BCBAs they oversee adhere to clinical recommendations and quality of sessions upheld during shadowing of BCBA's parent training sessions quarterly.
• Collaboration with Leadership: Collaborate with the Regional Director, Operations Team, Director of Training, & Director of Student Program to ensure effective onboarding, training, leadership development &  retention.
• Staff Turnover Rate: Maintain a turnover rate below 15% for BCBAs and RBTs/BTs.
• Client Satisfaction and Retention: Achieve a client retention rate of 90% or higher year-over-year, with at least 90% client satisfaction.
• Program Quality and Compliance Audits: Ensure 100% of clients have up-to-date documentation in CentralReach.
• Performance Feedback and Improvement Plans: Address 100% of staff performance issues with actionable feedback and improvement plans.
• Client Discharge Timeliness: Ensure timely discharge of clients not meeting agreed billable hours following structured review.

Key Responsibilities:

Leadership and Team Development:

• Conduct weekly team meetings to guide BCBAs on delivering excellence in clinical quality.
• Oversee BCBA's Pods to ensure the professional development of student behavior analysts, Lead RBTs, RBT Level 2, RBT Level 1, and BTs.
• Lead quarterly company initiatives to align clinical operations with organizational goals.
• Oversee and promote parent training initiatives across BCBA team to ensure family engagement and success.

Clinical Oversight and Program Management:

• Ensure that all BCBAs and RBTs/BTs maintain detailed programs within CentralReach and/or Passage Health, including target goals, data collection methods, and reinforcement schedules.
• Oversee a small caseload of clients and conduct intake assessments
• Maintaining 18-20 Billable hours per week

Supervision and Leadership of Staff:

• Lead weekly BCBA meetings and oversee all-staff meetings, assigning tasks and ensuring each team member is clear on their roles and responsibilities.
• Provide actionable feedback to underperforming staff members, create improvement plans, and, if necessary, execute termination protocols in cases of unresolved performance issues.

Collaboration with Leadership:

• Collaborates with Regional Director, Operations Team, Director of Training & Director of Student Behavior Analyst to ensure smooth operations, effective onboarding, and staff training.

Client Intake, Case Assignments, and Discharges:

• Oversee new client intake assessments or delegate to BCBAs as necessary. Assign cases based on staff availability and expertise.
• Ensure clients who do not meet agreed billable hours are reviewed and discharged appropriately and in a timely manner.

Staff Performance and Retention:

• Oversee staff morale and engagement, creating events and initiatives to retain high-performing staff.
• Ensure that performance issues are addressed promptly with feedback and improvement plans, and escalate termination decisions when necessary.

Quality Assurance:

• Regularly audit BCBA programs for quality, ensuring that FBAs, BIPs, and data collection are accurate and updated in CentralReach.
• Ensure compliance with all clinical standards, including POC submissions and client satisfaction measures.

Hiring and Staffing Decisions:

• Assist with hiring decisions for RBTs and BCBAs, ensuring candidates meet Triangle ABA’s clinical and cultural standards.
• Oversee the firing process for underperforming staff when improvement plans are not successful.

Educational Qualifications & Certifications:

• Master’s degree in Applied Behavior Analysis or related field.
• Board Certified Behavior Analyst (BCBA) certification required.
• Minimum of 5 years of experience in ABA therapy, with at least 3 years in a leadership/supervisory role.

Preferred Skills & Experience:

• Experience managing clinical teams in a high-growth ABA clinic.
• Proficiency with CentralReach or similar ABA data management systems.
• Strong interpersonal and communication skills for handling sensitive staff and client issues.
• Experience in policy creation, performance management, and team leadership.

Competencies Required:

• Leadership: Proven ability to lead and inspire a clinical team.
• Strategic Thinking: Ability to align clinical goals with the company’s strategy.
• Problem-Solving: Strong analytical skills to address staff and client challenges.
• Collaboration: Ability to work with interdisciplinary teams to foster a productive work environment.
• Adaptability: Flexibility in managing clinic demands and changes in staffing or client care.

Compensation and Bonus Structure:

Salary of $100,000-115,000 Annually depending on experience

Performance bonuses tied to:

• Clinical outcomes across the caseload.
• Development and performance of assigned pod staff.
• Strategic contributions to company goals, such as growth initiatives and recruitment efforts.

How the Role Aligns with Strategic Goals:

The Clinical Director plays a pivotal role in the growth of Triangle ABA by ensuring clinical and operational excellence, maintaining a positive and empowering culture, and aligning team efforts with the company’s strategic objectives.

Cultural Alignment:

The Clinical Director embodies Triangle ABA’s core values, inspiring staff to achieve their best while driving initiatives that ensure outstanding client outcomes and clinic success.